Game Xchange will send you reminder emails to ship your item, so you'll always know how much time you have left to drop your item off with our shipper. If you miss your shipping window, Game Xchange will send additional alerts to inform you of this.

If you fail to ship your item after receiving these warnings, Game Xchange reserves the right to cancel your sale. In addition, you may face the following penalties:

Restrictions and/or suspension of your account.
Additional seller fees may be applied.

If you experience any issues, such as a problem with the game condition, shipping, or payment, please contact our customer support team immediately. We are here to help resolve any disputes and ensure your satisfaction.

Yes, you can modify or cancel your auction listing at any time before it expires. You can also set an expiry period for your bid or ask, ranging from 1 to 30 days. Additionally, you will receive a reminder email before your listing expires, allowing you to make any necessary changes or decisions before the auction ends.

Our auction and marketplace services are free to use, but there may be a small transaction fee and payment processing fees once the trade or sale is completed. In the exchange market, service fees will also be applied. For full details on all fees and charges, please refer to the pricing section of our website.

If your bid or ask is successfully matched, you will be notified via email and on the website. Once matched, the seller is required to deliver the games to us for quality checking and verification to ensure they meet the specified condition. After verification, the transaction will proceed as agreed.

Most video games are eligible for exchange; however, certain restrictions apply. Games that are damaged, unplayable, or outdated may not be accepted. For a complete list of acceptable games, please refer to our exchange policy.

Rejection and Shipping Fees: If your game is rejected, the processing and shipping fees are non-refundable. You will be responsible for either:

Picking up the rejected game: You may choose to retrieve the rejected game at your own expense.
Paying additional shipping fees: If you prefer to have the rejected game returned to you, you will need to cover the extra shipping costs.

We classify games based on several factors, and these contribute to determining their final grade. The key factors include:
Release Date: Recently released games are typically graded higher.
Popularity: Famous and highly popular games receive a higher grade due to demand.
Console Type: Games for newer consoles, such as PlayStation 5, Xbox Series X, and Nintendo Switch, are rated higher than those for older consoles.
Market Price: Games with higher market values or demand generally have higher grades.
Game Score: Games that score well on review platforms (like Metacritic) or have positive user ratings are also given higher grades.
These factors are all combined into a complex grading system that results in a final grade. The highest grade, Grade A, is reserved for the most valuable games based on these criteria.

Game Xchange reserves the exclusive right to define and assign game grades, ensuring consistency and fairness in our exchange process.

Our marketplace, maintained by Game Xchange, allows you to exchange your games with us based on their classified grades (Grade A- Grade F). Once you submit your game for trade, we evaluate its condition and approve your exchange request. After approval, you will need to deliver your games to us. Once we receive and inspect them to ensure they are playable and in the described condition, we will send you your target games in exchange.

To place a bid(BUY), simply select a game you are interested in and enter the bid amount you're willing to pay. If you want to offer your game for exchange, create an 'ask' by selecting "SELL"in the Menu bar where you search by entering the game name and the console you want to sell.

Our auction system allows users to place bids or offers (ask) for trading video games, such as PlayStation 4, 5, Xbox, Nintendo Switch, and computer games. You can either list your game for auction or bid on games that others have listed.